[9] Matt Hancock, the Secretary of State for Health and Social Care requested an independent review into the treatment of whistleblowers at West Suffolk Hospital. CQC rating. We last inspected the maternity service between 24 September 2019 and 30 October 2019. Many good ideas for improvement and innovation were from the junior, ward level staff. The trust should ensure the principles of infection control are appropriate and monitored within the critical care unit for caring for potentially infectious patients. The receptionist in ED providing CPR to a collapsed patient and summoning immediate assistance. We rated them as requires improvement because: As part of our inspection we visited the following areas within the maternity service: labour suite, midwifery led birthing unit, F11 ward (the combined antenatal and postnatal ward) and the maternity day assessment unit. 30 January 2020, Our rating of these services improved. North Norfolk. Driver screens have been fitted, strict hygiene measures, all wear facemasks and hand sanitiser provided. A widower who was sent a whistleblowing letter alleging surgical errors before his wifes death has expressed surprise that the hospital involved demanded that staff provide fingerprints to identify the anonymous sender. 31 were here. The report said it was extraordinary that concerns about the doctor were ignored and rejected by management. 19 June 2012. An under-fire hospital came under fresh pressure on Friday after it emerged that a second family received a whistleblower tipoff about serious failings . Staff zone. The maternity service has a number of specialist midwives. [3] The hospital received extensive publicity when Myra Hindley, the Moors murderer, died there in November 2002. View Accessibility Symbols. New healthcare facility. Ramp access; induction loop; washroom for disabled users and lift to lower floor meeting rooms. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care. There had been occasion when staff levels fell below what was needed to provide safe care. Problems escalated when the self-injecting doctor was involved in the treatment of Susan Warby, who died in August 2018 after an operation at the hospital, which is widely used by constituents of the former health secretary, Hancock. Additional support for critical care patients was provided by a follow-up nurse and a critical care outreach team, who also provided a cross-department education programme. Officers were called to the 3300 block of East Princess Anne Road around 4:50 a.m., according to a tweet from Norfolk Police Saturday morning. Speaking after the adjournment of an inquest in Ipswich into Susans death, Warby confirmed that the letter outlined errors in his wifes surgery that had already been disclosed to him by the hospital. An inquiry into West Suffolk Hospital's handling of the affair is due to report imminently. Members of other unions, including Unison and the . Trust management were accused of carrying out a "witch-hunt" after staff were asked for fingerprints and handwriting samples in an attempt to find the author of a letter that was sent to the husband of a deceased patient. In a letter to staff, seen by the BBC, West Suffolk NHS Foundation Trust's chief executive Dr Stephen Dunn made the announcement, but made no reference to the independent inquiry. The service did not always minute meetings or produced minutes that lacked in detail. She found that managers eventually whittled the number of suspects down to four, all of whom had raised concerns about the self-injecting doctor, including Mills. if not unique. We are extremely busy in our emergency department so please use our services wisely. Our Trust is building a new healthcare facility. Springer Book Archive, Copyright Information: Springer-Verlag Berlin Heidelberg 1978, Softcover ISBN: 978-3-540-08950-6Published: 01 October 1978, eBook ISBN: 978-3-642-93101-7Published: 06 December 2012, Series ISSN: Investigation and disciplining of possible whistleblowers is still continuing. Inspection Report - DN published 1 November 2012 for West Suffolk Hospital - PDF - (opens in new window), Published West Suffolk Hospital NHS Trust Report To: Trust Board Date: March 2012 Title: Quality Report Report of: Nichole Day, Executive Chief Nurse. 01284 713000. and computer files. But he also revealed that it contained allegations about the treatment of at least one other patient. The end-of-life service in particular was praised. had received continuing attention in the world scene. Review and ensure robust processes are in place to provide compliance with mixed sex accommodation regulations especially within CDU, critical care (in relation to level one patients) and recovery when it is utilised for stepdown from critical care. [13], In January 2018 the hospital was rated outstanding by the Care Quality Commission, one of only seven general hospitals in England awarded the highest possible rating. Availability Time of Day We use cookies to give you the best online experience. Matt Hancock chats to Stephen Dunn, chief executive of West Suffolk NHS foundation trust, and the hospital's medical director, Nick Jenkins, in 2018. Staff felt well supported by their managers and were impressed at the visibility of the chief executive. The trust should include sepsis monitoring on the maternity dashboard for inpatient areas. Library is staffed Mon - Fri: 8.00 - 16.30. Police were called just after 6pm yesterday (Thursday, March 30), to reports of a three-vehicle collision on the eastbound carriageway, involving two lorries and a van, near Beyton. On these pages you will find information, and links to websites that you will find useful during your employment with us. We also looked at a wide range of documents including policies, standard operating procedures, meeting minutes, action plans, prescription charts, risk assessments and audit results. What will you #BeKnown for? Salary: 27055.00 to 32934.00 a year. The service did not have a tool in place to triage women. Community & mental health inspection reports for West Suffolk Hospital can be found at West Suffolk NHS Foundation Trust. interest and detachment. Sign up to KnowledgeShare for regular personalised updates of the latest evidence according to your clinical and professional interests. We observed care, handovers/meetings and reviewed 11 sets of maternity records. 10-102 Clinical Sciences Building, University of Alberta, Edmonton, Canada, You can also search for this author in Outram criticised the trust for failing to ask why the anonymous letter had been sent and instead focusing on who sent it. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. People could not always access services for assessment, diagnosis or treatment when they needed to. in Montecito with her husband and friends holding a 'Little Golden Book' . It is managed by the West Suffolk NHS Foundation Trust. Therefore executive managers were able to make decisions based on valid information about the experience of people. after her comeback with tell-all book . She described the punctured lung incident as a recognised complication of the operation. Two directors are due to step down at a hospital that asked staff for fingerprints and handwriting samples as it hunted a whistleblower. The trust should review the reporting of mortality and morbidity (M&M) discussions and learnings in surgery services to ensure consistent and effective documentation across the service. Last month the Guardian revealed that the anonymous letter had prompted an unprecedented witch-hunt by the hospital bosses to try to identify the staff member who had sent the letter. [12] A whistleblower alleges a doctor involved in Nunn's care had previously endangered patients by injecting himself with drugs while on duty. Cancer nurses go on strike for first time: Thousands of health workers from half of NHS trusts in England stage 28-hour strike over pay today in blow to patients in cancer units, ICU wards and A&E . We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels: Outstanding West Suffolk NHS Foundation Trust, Hardwick Lane, Bury St Edmunds, Suffolk, IP33 2QZ. Please let us know if you agree to all of these cookies. This article was amended on 10 December 2021 to remove a reference introduced during editing to West Suffolk hospital being in Matt Hancocks constituency; it is in the Bury St Edmunds constituency of Jo Churchill. 84 jobs. [5], The hospital provides accident & emergency, maternity, oncology and palliative care services. Senior doctors at West Suffolk hospital said the trust's demand for fingerprints and handwriting typified a bullying management style. All people spoken with stated that they felt the hospital was clean. Read about our approach to external linking. VideoOn board the worlds last surviving turntable ferry, I didnt think make-up was made for black girls, Why there is serious money in kitchen fumes. Our rating of services stayed the same. An exciting opportunity has arisen for a Bank Band 5 Registered Nurse to join West Suffolk Professionals at the West Suffolk Hospital.We are looking for highly motivated individuals to join a team of dedicated and passionate staff members who strive to deliver care of the highest quality.The . Newmarket, They speak discreetly with me behind a closed curtain.' All our staff should feel confident to speak up without fear of retribution. They were then sent requests by management for fingerprints with a warning that failure to do so implicates you as being involved in writing the letter. The hospital was built in a former Ordnance Depot in Hospital Road in Bury St Edmunds. West Suffolk Hospital is spending tens of millions of pounds making dangerous reinforced concrete planks in its main building safe. The pharmacy service was excellent in providing take-home medications for patients. We used the Short Observational Framework for Inspection (SOFI). The trust should consider midwifery staffing and specialist midwives roles to support vulnerable groups. the service is performing exceptionally well. The service should ensure that risk scrutiny in governance meetings is robust and recorded so that there is assurance of management of risk. Arrangements were not in place for oversight of local audits, two audits we saw did not have action plans assigned to them. Helen Beck will retire at the end of November. At least one standard in this area was not being met when we inspected the service and Asked by reporters whether he was upset by such tactics, Warby said: I was quite surprised the lengths they went to, but that was also part of a criminal investigation as well. A whistleblowing letter has been sent to inspectors and a local newspaper by maternity care staff at a hospital. The trust should review the way patients in the last days or hours of life have their needs holistically assessed and how this is documented. Outram said that rather than seeing the incident as a red flag event about patient safety, the trusts executives saw it as a malicious attempt to undermine colleagues and launched a highly flawed investigation to find the culprit. West Suffolk Hospital Main Hardwick Lane, Bury St Edmunds, Suffolk IP33 2QZ Facility Speciality: Adult Blood Tests We carried out this unannounced focused inspection to follow up on the issues we identified in our 2019 inspection. Estates work at West Suffolk Hospital. the service is performing exceptionally well. Nobody should have to go through what we have been through.. (01284) 713050, Provided and run by: You can find further information about how we carry out our inspections on our website: https://www.cqc.org.uk/what-we-do/how-we-do-our-job/what-we-do-inspection. West Suffolk Hospital Hardwick Lane Bury St. Edmunds Suffolk IP33 2QZ England. We visited three surgical wards to observe the support provided to people at the evening meal. Originating in the 11th century, it was rebuilt in the 12th and 16th centuries as a parish church . WSFT serves a predominantly rural geographical area of roughly 600 square miles with a population of around 242,000. 01284 713 046. Fifty-six per cent voted to accept, with a turn-out of just over half. Download full inspection report for West Suffolk Hospital - PDF - (opens in new window), Published A new five-year strategy First for our patients, staff and the future has been launched by our Trust. Patients were involved as partners in their care. Meanwhile the health and social care secretary, Matt Hancock, who purports to champion patient safety, and in whose local hospital this is happening, has simply buried his head in the sand when approached about the matter. West Suffolk NHS Foundation Trust is responsible for providing care to approximately 2,400 women during their childbirth experience. We also carried out an unannounced inspection on 23 March 2016. Visit website. However, if you are unsure about where to go, please call NHS 111 before coming to our emergency department who can best advise you on your next step. because of its lengthy and detailed description of one system Starting from an introduction to Sweden and the local health care system. 2023 Springer Nature Switzerland AG. The trust should ensure a robust process for oversight and management of all policies and procedures. The affected hospitals are: West Suffolk, Hinchingbrooke in Cambridgeshire, James Paget and Queen Elizabeth in Norfolk, Airedale in West Yorkshire . The trust should ensure staff compliance, across all staff groups, with mandatory and statutory training requirements. 01284 713 000. The independent report published by NHS England on Thursday criticised the current chair of the trust, Sheila Childerhouse, and the senior management team, who have all since left, for having insufficient regard for patient safety and discouraging staff from raising concerns. Clinical leads and managers at all levels monitored the reports of any incidents such as falls or avoidable infections. An anonymous letter sent to Warbys husband highlighted errors in her treatment. However pockets of this still existed. Jon Warby, a former police officer, said the letter knocked me sideways when it arrived two months after his wife, Susan, had died aged 57 after an operation for a perforated bowel at West Suffolk hospital (WSH) in 2018. Read about our approach to external linking. RCN industrial action from 8pm on Sunday 30 April to 8pm on Tuesday 2 May 2023. the service is performing badly and we've taken enforcement action against the provider of the service. General healthcare, medicine, nursing, psychology, management and leadership, study skills and a fiction collection. The inquest heard that during one of Mrs Warbys operations the wrong fluid had been used in an IV drip. 13 April 2021 West Suffolk Hospital The Doctors' Association spoke of a "toxic culture" at the hospital in Bury St Edmunds By Nikki Fox & Matt Precey BBC East Two directors are due to step. During this inspection we inspected the trusts sites at Bury St Edmunds and Newmarket Community Hospital. It added: The impact of these actions was nothing short of disastrous, not only for the staff directly caught up in the process, but for other members of the trusts staff, the working environment more generally, and for the trusts reputation internally and externally.. [2] It became the Suffolk General Hospital in 1902 and the West Suffolk General Hospital in 1929. Outram said Childerhouse should have listened to Mills concerns and raised them with executives herself. A perinatal mental health midwife works in partnership with the perinatal team at the local mental health trust. Service operates Monday Friday 7am until 7pm, Haverhill to West Suffolk Hospital Adult return 8.00, Separate fares for villages, please enquire, Concessionary Bus pass holders travel for free, fares are supported by West Suffolk Alliance, The service makes life bearable for anyone living alone. Staff could not adequately explain the governance arrangements. The service has a midwife who leads on bereavement and offers ongoing support to women and partners who have suffered a pregnancy loss. We spoke with executive and non-executive Trust Board members who told us about the framework for monitoring quality and safety of the service. The service was being provided safely as staff we spoke with knew the procedures relating to MCA and we saw evidence in documentation that appropriate procedures were followed when people did not have capacity to make significant decisions. N/A https://library.wsh.nhs.uk/ . We spoke with 19 people on six different wards. Anonymous letter prompts police inquiry into hospital death, Staff say hospital bosses misled them in hunt for whistleblower, Hospital in bullying claims did not monitor at-risk patients, Hancock won't talk to us, say 'bullied' doctors at his local hospital in Suffolk, anonymous letter had prompted an unprecedented witch-hunt, spent more than 2,500 on handwriting and fingerprint experts, Hancock failed to respond to concerns about the trusts treatment of staff. View on a map. Visit website. ", Find BBC News: East of England on Facebook, Instagram and Twitter. [3] The hospital received extensive publicity when Myra Hindley, the Moors murderer, died there in November 2002. Most populous nation: Should India rejoice or panic? First for information. All felt victimised, Outram noted. Services did not always meet peoples needs. Information governance and data protection within medical photography was not assured. The arrangement of a linked funeral service for the wife of the deceased who could not leave the hospital. The computerization project that had started virtually 10 years previously. In rating the hospital overall, we took into account the current ratings of services not inspected this time. the service is performing well and meeting our expectations. Many staff had worked at this location for a long time. [4] Copyright 2023 West Suffolk NHS Foundation Trust. Follow signage for the Drummond Education Centre and on entering the Centre, the Library is to your right at the top of the staircase. We are extremely busy in our emergency department so please use our services wisely. HLG Nursing, part of Health Libraries Group, CILIP, East of England Electronic Library Management System, Josiah Richardson - Snr Library Assistant, Laura Wilkes - knowledge and Library Services Manager, Health Library & Information Services Directory, 2023 NHS England Workforce, Training and Education Directorate and the CILIP HLG. One person said 'The food has been good. The East of England ambulance service, air ambulance and Suffolk Fire and Rescue crews were also in attendance. We offer both choice of lead professional and place . Jenkins stepped down in April, and its former chief operating officer, Helen Beck, also criticised in the report, retired last month. CB6 1DN. Ward G1 - Macmillan Unit. NHS Trust Royal Papworth Hospital NHS Foundation Trust West Suffolk NHS Foundation Trust . Original reporting and incisive analysis, direct from the Guardian every morning, 2023 Guardian News & Media Limited or its affiliated companies. View Accessibility Symbols. Click the link to find out more. Review its Mental Capacity Assessment, Deprivation of Liberty Safeguards and EPARS policies to ensure they are compliant with law and reflect good practice. Our last inspection took place in September and October 2019 and we were graded as 'requires improvement' overall. We issued a warning notice under Section 29A of the Health and Social Care Act 2008 on the 14 November 2019 and told the trust it must improve.
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