Re-selling your tank might put you out of the money for a week or so, but it is a better alternative than buying and dealing with ongoing maintenance. So the best option is usually to fill the tank with foam filling and then leave it alone. Depending on which propane company you are leaving, you might be able to get around this nearly $2,000 in charges. To receive a particular quarter's distribution, you must own the units as of the close of trading on the record date (generally a week before the payment date). I have called way too many times and they will not come pick the tank up out of my yard. When the other company came, put there tanks aside. Save your time and money and use someone else, anyone else. Our highly trained and qualified service technicians and drivers are always ready to help you. This fee is standard in the propane industry (and many other industries). We waited as long as possible to turn our heat on. action : 'local_product_dropdown', Sign up today to experience our local teams who go above and beyond to provide personalized service, with your safety as our #1 priority. A special thank you to Marianne who was very supportive and friendly. We spoke with the customer yesterday. Recycle Twenty-pound (and larger) tanks should NEVER be tossed into the trash or blue bin. After years of two deliveries a year by Suburban Propane they have place a $60 a year rental fee for the tank they service. Because of the five-year tax shield, decreases to basis will generally be greater than increases to basis during the first five years of ownership of the units. You wont have to do any of the work yourself, which can take a lot of stress off your shoulders. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The Transportation Fuel Surcharge is reviewed each month and is clearly itemized on your bill. Suburban Propane has the worst service of all the propane providers. estLng : estLng Leasing a propane tank is preferable to many homeowners because the propane supplier is responsible for maintenance and liability. Copyright 2023 Suburban Propane | All Rights Reserved. When I called Suburban to ask what they were going to charge me, they said the rate was $5.85 a gallonI was shocked! } *, What percentage of the distribution is considered Unrelated Business Taxable Income (UBTI)?*. I asked what if I just left their tank and used the new company they told no they want their tank back. Suburban Propane Partners, L.P. to Hold Second Quarter 2023 Earnings Conference Call. A tax deferral (or tax shield) on our distributions refers to our estimate that for the first five years a unitholder holds our units, his or her per unit cash distribution will be greater than the per unit dollar amount of partnership taxable income allocated to him or her on Form K-1. Click on the image to get a detailed description of each part of your bill. This charge is incurred by customers who request deliveries outside of normal business hours. This will ensure you are with propane for most of the day with minimal interruption. And never heard of Tuesday being our "delivery day schedule". Cynch delivery drivers handle the rest. UBTI is calculated for each unitholder on his or her Schedule K-1. Now a $60 dollar charge on top of this. This tank is an eye sore and no longer my responsibility. If declared for that quarter by our Board of Supervisors, distributions are payable no later than 45 days after each quarter end. Keep the tank outside in a dry, well-ventilated area. They charged me for an emergency call (took them a week to come out) then charged for parts/work done. So what are you supposed to do with it? }); 1 review of Suburban Propane "The bane of my existence. checkDescriptionFormCookie("description-form-product",".description-form select#product"); Theres a lot happening in our world. Customer satisfaction since 1928. Most gas stations have a locked cage with propane tanks inside. Required fields are marked *. Keep an eye on the burner flames. He is very dedicated, hard-working and has the customer always in mind. Shipping ports are vital to American and global economies alike and ensuring seamless function demands port crews to utilize a wide range of equipment to perform efficiently. left, so altogether $170+ for pick up. No. The account is closed with a zero balance. I owed a $750 bill. I also wrote them again with the statement my contract was ended, and I felt I was not responsible for a years rent. AmeriGas partners with the trusted retailers near youlike gas stations, hardware stores, and convenience stores, to name a fewmaking it easy to find a location to exchange your propane tank. Click HERE to register. Yes, it is the customers, not Suburban's responsibility to provide ************ to the propane tank for delivery. You all are great. Thank you so much! The health insurance is the best I have ever had. Marlborough, MA. But being hit with a $150 bill for leaving certainly doesnt make a strained relationship any better. The bottom line is that it will cost a little to change propane companies. I feel this will only be rectified if it becomes a legal matter, I really hope thats not my next step, We cannot locate this customer and have reached out to confirm if he is in fact a Suburban Propane customer. The 70 gal. We will provide your new tank if you do not already own one, but your previous propane supplier will have to remove the old tank. Go to the liquid propane tank on the RV and turn the valve to the right to open gas flow to the on position. Do your best to leave it in a shaded area, and if you dont get any shade in your yard, you might want to create some. They cover the costs of excavation and labor for the propane company. However, its often easier and faster to have a propane company do this job for you. I purchased a home and was forced to use Suburban Propane or I would have had to pay an arm and a leg to get rid of them. if (localProductDropdown != '') { Just received propane from suburban today and it is $5.45/gallon! Depending on the type and size of your tank, you can keep reusing propane tanks for 20 years (or more). Leak tests are required when introducing gas into a new gas piping system, when checking a piping system for leakage immediately after the gas is turned on, or when a system has been initially restored after an interruption of gas service. Even if the tank iscompletely empty, never store it near anything that can cause it to ignite. Click HERE to register. Ask your new propane company these 10 questions. What is the best way to get rid of a propane tank containing propane? setCookie('localProductDropdown', response, 1); Beware of this company. I then showed them my receipt for $1.99/gal and said that if they could not match the price they could come pick it up. business All rights reserved. The company benefits are top notch. He is not a will call customer. Suburban Propane provides a storage tank for our customers use. Maybe you think that putting up with the companys dismal customer service is better than shelling out early $2,000. I called Suburban to see what there going rate was at that time, & they wanted to charge me $4.50 gal. if (jQuery(".description-form select#product").length > 0) { The charges occurred 4 days apart - one on 12/10/22 for $48.07 and . The Safety Practices & Training Fee (which we formerly called the REG Fee) is charged to recover some of Suburbans safety related costs including, but not limited to, in connection with our own vehicle and facility inspections as well as our employee training and testing. tank from Suburban Propane for $90 a year. Never store propane tanks inside the house. Only one credit will be issued for each new customer. My co workers are very knowledgeable and are always ready to lend a helping hand. Terrible Service. Wrong the pick up fee is $79 plus tax. It would cost me 275 dollars to get rid of them. Ask your new propane company for their advice on switching. This makes the process a little more cumbersome, but if you follow our advice above, the process should be smoother. on Thursday, May 4th at 9:00 AM Eastern Time. If your termination date is approaching, decide if it is worth it to stay for the remainder of your contract. Visit the nearest store today or call your local supplier for today's propane price. So why I ask you was I billed for 2hrs of work/parts and labor. This fee varies depending on tank size and region. The complaint has been investigated and resolved to the customers satisfaction. They will either have you drop off the tank at their location or pick it up themselves. So they get their tank and my gas and my money. If your tank is old or damaged and you want a new one, you can also have a propane provider supply you with a new one when they come to remove your old tank. Suburban Propane Company HQ. The latest review Price gouging was posted on Apr 15, 2023. Check if your spelling is correct, or try removing filters. After we charge only the $1.00 restock fee they will still get a refund of $374.90 for the gas in the tank. I received a tank rental bill from Suburban Propane after I wrote them that I would end my contract at the end of my 3 year agreement. A partner's UBTI is determined from his or her allocable share of partnership taxable income (not the distribution). Cynch is a propane grill tank home delivery service that is so easy to use! All Rights Reserved. What does it all mean? We are not an answering service, but a group of highly trained individuals that are here to . Swap your tanks for refilled ones anytime with our 24/7 self-serve propane exchange kiosks, or find a retailer near you to help with the exchange. I went to their office in person and offered to purchase the tank and they told me that they did not sell tanks. Suburban Propane does not have a Distribution Reinvestment Plan (DRIP). I'm scheduled for the connect to the house on day after tomorrow. Tell them you have an old tank you dont want, and theyll come to pick it up and dispose of it safely. We no longer need their service and have called to have tank picked up.It is not that easy to have the tank picked up. But oftentimes, the Early Termination Fee is a cost you will just have to absorb. Consider purchasing a propane gas detector as an additional measure of security. Try to see if you can purchase your tank. This way, you wont have to pay out of pocket. This review was chosen algorithmically as the most valued customer feedback. I've asked them to remove the unused equipment and fees for equipment they made a nightmare to try to use. The tank was removed this morning. jQuery('#product-dropdown-wrapper').html(localProductDropdown); The Transportation Fuel Surcharge is reviewed each month and is clearly itemized on your bill. I was scheduled to have a tank put underground and connected to a standby generator, I was told that someone would come today and they would call me 30 minutes prior. They have always provided great service every time I have used . If you need to switch immediately, talk to the representatives. The new name for the business is Suburban Propane. A description of the various fees that may appear on . What is the amount of distribution on each Common Unit? When you see these fees pile up, you might second guess the benefits of switching at all. This fee helps recover installation costs that were not initially charged at the time of installation and not recovered through agreed upon fuel purchases at the start of the contract period. Continue to own your propane tank. So about 2 weeks later, there here to get them. I was out on automatic refill which I never asked for. Rest assured that this waiver is very common. Sales have out-paced charcoal, electric, and natural gas combined. When I called about the fact that we were not told of this charge prior to filling the tank this last time they had no answer to my request. I rented a 200 gal. Pay for excavation and lease a tank from new company: If the company refuses to sell you the tank, the tank will need to be excavated. Restocking (Pump Out) Fee. A Common Unit represents a limited partner interest in the Partnership. propane Suburban propane charged me twice in December 2022 (total of $99.44) for fuel delivery despite not delivering any fuel. Dont leave your propane tank indoors, even if its empty. type : 'post', Now a $60 dollar charge on top of this. This Schedule K-1 is accompanied by detailed, user-friendly instructions to assist the investor who prepares his or her own tax return. Other Suburban Propane Contacts. Just pay inside to get a filled tank, and leave the old one there. tank from a competitor and when Suburban came and picked up their 200 gal. What?, you might say. With over 6,000 trucks, live dispatchers and 24/7 emergency services you can relax knowing that your propane is taken care of by us. If I sign a contract for 3 years they will give me a rate of $1.95 a gallon for 6 months and Can you get around an early termination fee? 2021 Propane Depot. The women proceedes to tell me, "There is a $100 fee for pick up, & $1 gal for whats left in the tanks." They did not show up and did not contact me with an explanation or a reschedule. Click HERE to register. If you have an underground propane tank and this sounds familiar to you, were here to tell you it doesnt have to be that way. The shaded section provies a summary of your invoice at a glance. A quarterly distribution of $0.60 per Common Unit, which equates to an annualized rate of $2.40 per Common Unit, payable on February 13, 2018, to record holder as of February 6, 2018. Over the years, weve spoken to many customers from other propane companies that are unhappy with their poor customer service and price gouging. We have top notch safety protocols and the largest propane supply in the country. Years serving our customers and their communities. They were horrible to deal with when we were trying to get LP and even worse after we switched companies! Attached to the letter you might also see a page of legal language titled something like Removal and Damage Waiver. The short version of this story is that Suburban Propane installed these tanks specifically . Your propane tank gave you a beautiful firepit and helped you grill all your favorite foods, but now its empty. *If referral is accepted as a new Residential Fuel Delivery Customer, we will provide an account credit with the earned gallons upon the referral's first fuel delivery. For detailed information about transporting your propane tank safely, please visit our Transporting Propane Tanks page. Dont be disheartened by all of the dollar signs. It is a byproduct of natural gas processing and oil refining, which means propane [], Making small changes to our daily habits can significantly impact the health of our planet, and in this blog post, we will explore some simple green living tips that []. Overview of Suburban Propane complaint handling. Learn How Suburban Propane Helps Support The Community, Propane Helps Busy Ports Increase Air Quality. Please pay this amount in full unless already paid. Because depreciation and amortization deductions are subject to recapture rules, all or much of the gain will be taxed as ordinary income. Keep the tank upright at all times, and if you need, you can stand it up in something like a milk crate to ensure it doesnt fall over. home . jQuery(this).addClass('active'); The Best Way to Get Rid of Your Propane Tank When Youre Done Using It, Increasing the Efficiency of Your Propane Pool Heater, Smart Propane Tank Monitors: Why You Need One, Questions To Ask Your Long Island Propane Provider. Because most of our assets have a five-year tax life, the tax shield on each purchase of our common units lasts approximately five years from the date of purchase. We maintain ownership and responsibility for the tank(s) at our customers property. Customer satisfaction since 1928. 240 Route 10 West P.O. Also free training to obtain lp installer license. They could be on a different LP line than your stovetop and need to be . Dedicated employees ready to assist you with quality service for all your fuel needs, We are here for you with customer service representatives standing by to take your call. Keep reading to learn the right way to dispose of your propane tankand what not to do. click here to learn about propane tank sizes, click here for answers to residential propane tank questions, click here to learn about propane tank installation, click here to learn about propane for your home, click here to learn about propane in the home, click here to learn about portable propane, click here to learn how to convert to propane, click here to learn about propane appliances, click here to learn more about propane safety, click here to learn about eco friendly benefits, click here to learn about propane delivery, click here to learn about propane pricing, click here to learn about our online services, Click here to see how to set up text message services, click here to learn about how to switch propane providers, Click here to get rewarded for referring friends and family to AmeriGas, click here to learn about buying and exchanging grill tanks, click here to learn about Grill Tank Delivery with Cynch, click here to learn about connecting grill tanks, click here to learn about propane tank recertification, click here to learn about transporting propane tanks, click here to learn about troubleshooting grill tanks, click here for frequently asked questions about accounts, click here for frequently asked questions about billing payments, click here for frequently asked questions about delivery, service, and installtion, click here for frequently asked questions about grill tanks, click here for frequently asked questions about moving, click here for frequently asked questions about moving in, click here for frequently asked questions about moving out, click here for frequently asked questions about online services, click here for frequently asked questions about propane tanks, click here to learn about grants and incentives, click here to learn about propane AutoGas benefits, click here to learn about building with propane, click here to learn about appliances and tanks, click here to learn about commercial heat, click here to learn about construction equipment, click here to learn about refueling stations, click here to learn about poultry brooding, click here to learn about building development, click here to learn about restaurants and hospitality, click here to learn about warehouse manufacturing, click here to learn about national accounts, click here for frequently asked questions about billing and payment, click here to learn about Propane Tank Information, click here for frequently asked questions about service installing, click here for frequently asked questions about propane safety, click here to learn about account setup and support, click here to learn about marketing services, click here to learn about propane tank exchange, click here to learn if a propane retailer is right for you, click here to learn about self serve propane exchange, click here to learn about installation process, click here to learn about billing options, click here to learn about training materials, click here to learn about buying or exchanging grill tanks. Suite 101 Propane smells like rotten eggs, a skunk's spray, or a dead animal. "Suburban Propane has been an unwavering partner who has supported blood drives, mobilized their workforce to volunteer, and responded during disasters. I moved into a rental in 2017, the propane tank was owned by the landlord. Step 3: Watch the Burner Flames. The propane tank was old so the landlord decided to rent a tank from Suburban since that's who I was using for the propane. Labor costs can vary by region and location. } Unlike a stock dividend, a partnership distribution is not reported as such on your income tax return. Pension, profit sharing and IRA accounts are subject to the $1,000 annual UBTI limitation amount for each account. I need Really bad business! The best part is there is no commitment, no added delivery fees, and no contact! Years serving our customers and their communities. It is now 5:46 in the evening and the technician has not called yet. Exchanging a tank is an appropriate way of recycling your old propane grill tank. (Note: This applies only to unitholders who purchased their units for cash.) Copyright 2023 Suburban Propane | All Rights Reserved. . Exchanging your old propane tank for a refilled one is the easiest way to dispose of it, but if you need to get rid of it for good- you can also just drop it off at most propane refill or exchange locations. I called for Suburban to come get there tanks. Tell them why you think the early termination fee should be waived. The new propane company will then be responsible for ongoing costs and maintenance. BECAUSE SUBURBAN PROPANE IS A PARTNERSHIP RATHER THAN A CORPORATION, SUBURBAN PROPANE DOES NOT ISSUE FORM 1099'S TO ITS INVESTORS. Wish we had acted years ago. Rude customer service. Written inquiries should be addressed to: jQuery('#product-dropdown-wrapper').html(response); tank I was sent a bill for almost $100. Click on the image to get a detailed description of each part of your bill. You can store empty propane tanks on your property, but if you dont think youll use them again, its safer to have a propane provider dispose of them. The did match the price but instead of dealing with them in the future I purchased a 500 gal.
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