9. I love sharing my best cruise tips with you, along with reviews of cruise destinations, shore excursions, cruise ships and cruise lines. For further information, please seeTemporary flexible booking terms from Cunard. Mail: Attention Cunard Line Guest Relations, 24305 Town Center Drive, Santa Clarita, CA 91355. Can you gift your Carnival shareholder onboard credit to friends or family sailing with you? So use it before you lose it! For sailings on or after May 1, 2022, the standard cancelation policy in our Booking Conditions applies and Cunard shall be entitled to levy a cancelation charge as a percentage of the fare paid in accordance with the scales on our Passage Contract page. I cancelled and rebooked our 2022 cruises (for a better price) via a TA and he was surprised when the refund of the deposit of the cancelled booking showed up in about a week - and was repaid directly to our bank account. By There are tons of ways you can use your free onboard credit for owning Carnival stock on a cruise. Cunard shall be entitled to levy a cancellation charge as a percentage of the price paid in accordance with the following scales: Period before departure within which written notice of cancellation is received by Cunard. When you book a holiday with Planet Cruise your money is always protected through ATOL or ABTA guarantees. This is "no problem" according to the FAQ's.The least telephone wait time has been one hour.What are they doing?I completed the online form one week ago but unsurprisingly, no reply.If you want a responsive, easy to deal with holiday company, pick someone else. I expect that her intervention caused the quick response. tool on IRS.gov. I will not be using Cunard again! All Future Cruise Credits (FCCs) issued as part of our pause in operations have already been applied to guest accounts. The BBC is not responsible for the content of external sites. Of course, each stateroom key card is assigned to a specific passenger and also acts as ID and your way of making purchases on board. Take out Cunard Customer Services, currentlyan oxymoron. Refunds may take up to16 weeksif you live outside Canada and file a non-resident personal income tax return. Along with the drinks, like three glasses of small standard white wine was $45. Due to the extraordinary circumstances associated with COVID-19 and the associated impact to our customer contact center team and wider business, refunds may take up to 60 days to If you have several hundred (or more!) We will not be giving loyalty points for the canceled voyages, but you will get the loyalty points for the new voyage you book and sail on. You can therefore use the Refund Credit Note we have issued to select new holiday arrangements to replace those in your original booking. For help during the online booking process,refer to our FCC guide. If you do not wish to accept the Future Cruise Credit (FCC), you can request a refund, unless otherwise stated, via our online refund form. On 11/5/2021 at 5:31 AM, Windsurfboy said: 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises. Yes, I have found that when faced with these pass-the-parcel choices, rather than choose the correct one, it is best to choose the option which sounds like it will generate the most revenue for the company (as you did) - it always gets answered promptly! Our flight-inclusive packages, where were the principal, are financially protected by our Air Travel Organisers Licence (ATOL 2987). Page Last Reviewed or Updated: 31-Jan-2023, Request for Taxpayer Identification Number (TIN) and Certification, Employers engaged in a trade or business who pay compensation, Electronic Federal Tax Payment System (EFTPS), News Releases for Frequently Asked Questions, Validating Your Electronically Filed Tax Return, Treasury Inspector General for Tax Administration, Reasons why some tax refunds filed electronically take longer than 21 days. These may include: For more details, see Tax Season Refunds Frequently Asked Questions. The tools are easy-to-use and available anytime. Basically my question is, can I purchase the securities, print out the trade confirmation then sell straight away? Verification can help ensure real people write reviews about real companies. 4. WASHINGTON Even though the Internal Revenue Service issues most refunds in less than 21 days for taxpayers who filed electronically and chose direct deposit, some refunds may take longer. The amount of onboard credit youll receive (and what currency it will be in) depends on the specific cruise brand and where its based. Whilst in USA , Bigmike911's experience shows where they are used to having refundable fares, systems in place, it works quickly. You can also call our Customer Service Department or your Travel Advisor. First refund three weeks later 245.00. However, its possible your tax return may require additional review and take longer. So up until covid no systems in place for refunds , a rare one off. Lets say youre traveling as a family unittwo parents and your kids who are old enough to stay in a nearby room. Unlike the way I felt two or three years ago, I have no fear that Im going to die of this thing, he said. The current shareholders benefit letter indicates that OBC are available through July 31, 2023. Why are travel refunds taking so long now? I have called messaged and emailed. call button. Most populous nation: Should India rejoice or panic? Each parent owns at least 100 shares of Carnival stock, but youd like to actually sleep in the same room as your spouse or partner. We will process all refund requests as quickly as possible. Package holidays with flights, where we act as an agent for licensed tour operators, are ATOL Protected by the Civil Aviation Authority. Let me know in the comments below! Posted June 9, 2020. If you are entitled to a future cruise credit we will ensure that you receive the benefits when you rebook, we are prohibited from including in your credit note. One of the voyages, I had paid in full and was quite surprised at how fast the refund was. People whose tax returns from 2020 have not yet been processed should still file their 2021 tax returns by the April due date or request an extension to file. Policies about what else Future Cruise Credit can be used for vary depending on the 2 Reply nmd1932 10 mo. Please disregard this and be assured that you will not incur any fees as a result of this cancellation. I applied for a refund 3 weeks ago and the site said I had successfully submitted my refund application but I never got any email. The amount of free onboard credit youll get per cruise depends on how long your sailing is, and which cruise line youll be on. Future Cruise Credit can always be used to book a new cruise. These refunds are being processed up to 60 days after they receive a refund notification and will be sent by cheque. Skip to page content. This type of system is similar to those introduced in many other countries and is the framework under which ABTA will guide its Members and hold them to account. spend. To rebook your holiday making use of your Future Cruise Credit, or in some cases to accept a Refund Credit Note which does not need to be used until 31st January 2022, if you accept a Refund Credit Note your money is protected as your credit note benefits from the same ATOL protection as your holiday. Queen Mary Christmas market cruise what a joke so disappointing from start to finish it was a complete rip off Too long to list all the complaints we came across every day but just want to let people no dont bother you will be disappointed You get charged to sneeze on that ship its a joke all about taking your money Staff didnt no how to smile or have a conversation with you some was really rude especially in the duty free shop Never got one breakfast order right in 4 days Food was served cold in the restaurant and plates taken away before you finished your meal disgusting.This was the worse cruise Ive been on will never go with Cunard again Royal Caribbean and P&O for me. All holidays are fully protected. Please seeour helpful guidefor how to use your FCC. You can find the most up to date information about your refund on Wheres My Refund? How Long Does a Credit Card Refund Take? 50%. When you use the Refund Credit Note to change your booking, you will need to choose arrangements from the same cruise line and airline as in your original booking. That cash refund may be either paid directly to you, or if it is paid to us we will process it and pay it to you. Learn more. 5. Whilst FCCs issued prior to July 2021 by ABTA, and January 2022 by ATOL, are protected under ABTA or ATOLs scheme of financial protection, both organisations will have withdrawn protection for FCCs across the travel industry by 30 September 2022 (if they remain unused and not applied to a booking). We will discuss your options when you contact us to rebook your cruise. If your refund amount isnt what you expected, it may be due to changes we made to your tax return. We apologise that, in some cases, our automated system has issued an invoice that references cancellation fees. In some cases the refund delay is due to a delay in receiving the refunds from our suppliers who are facing the same issues as us, we are doing everything we can to recover the money we are owed by our suppliers in order to be able to refund our customers as soon as we can. You will not receive a reply. Guest Relations Cunard, Email: guestrelations@cunard.com. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[336,280],'shouldbecruising_com-large-mobile-banner-2','ezslot_11',605,'0','0'])};__ez_fad_position('div-gpt-ad-shouldbecruising_com-large-mobile-banner-2-0');Proof of shareholder status could include a copy of your shareholder proxy card, a dividend tax voucher, or a nominee statement with both your mailing address and brokerage account number blacked out. Take out Cunard Customer Services, currently an oxymoron. Send a missive, explaining the ongoing problems, concerns, your asks, and requesting thei Hung on for an hour today before finally giving up. booked to go on queen ann inaugural trip 2024. pricey, but once in a lifetime event. Reminder: The CRA has resumed its work to address taxpayer debt. Amazon and the Amazon logo are trademarks of Amazon.com, Inc., or its affiliates. But if you want to share your credit with friends or family, you can always use it to buy a gift on board for a friend or loved one. What can Future Cruise Credit be used for? Powered by Invision Community. The delay is due to the unprecedented volume of cruise changes due to coronavirus. The sales rep told her the same payment that took a second to make would take 120 days to refund. FCCs that have been accepted by guests following a cruise cancelled by us due to Covid can be redeemed at any time. Some returns may require additional review and may take longer. An Australian sailing on a North American brand on a European itinerary will get OBC in US dollars. Check out the latest web stories from Should Be Cruising! About 2,000 Queen Mary 2 passengers have had their voyage cancelled due to a technical issue. Now worried and really dont want to go on holiday but no way to tell if we can cancel. If you redeem a Future Cruise Credit which formed the cruise portion of your Refund Credit Note it will automatically be deducted from your Refund Credit Note based on the original cost of the cruise element of your booking. Call us about your refund status only if Where's My Refund? Just like any other cruise onboard credit you might receive in a special sale or via your travel agent, Carnival shareholder onboard credit isnt transferable. Although it would be nice to be able to save your unused onboard credit to use on a future cruise, your OBC expires at the end of each sailing. Won't use this Cruise ship for a long time if ever.Watch out for extra service charges, daily charges $11/day/person, extra 15% on wine and the they ask for more!!!!!! Explore in 3D: The dazzling crown that makes a king. Your refund should only be deposited directly into U.S. bank or U.S. bank affiliated accounts that are in your own name; your spouses name or both if its a joint account. Video, The secret mine that hid the Nazis' stolen treasure, MasterChef Australia host Jock Zonfrillo dies, Banana artwork in Seoul museum eaten by visitor, NFL player's daughter, aged two, drowns in pool, Trevelyan relative 'would consider' famine payment, Ding becomes China's first male world chess champion, Indian 'killer' elephant relocated to tiger reserve, Four dead after suspected pigeon racer dispute. We have had over 25,000 affected bookings compared to our usual handful per week, they are taking longer to process than usual despite expanding the team and working 7 days a week. Applying for Carnival shareholder stock is simple if you follow these steps: Youll need to mail, email, or fax proof of your shares to your specific cruise line at least three weeks before your sail date. For more information about our refund policies and how long it will take for you to receive your refund, go This is super helpful! The faster the merchant processes the refund, the #1. If you have a prepaid debit card, you may be able to have your refund applied to the card. Package holidays without flights, where we act as an agent for licensed tour operators, are protected by the tour operator's ABTA bond (or other means such as FFI). A few days before the cruise, it was cancelled. Read about our approach to external linking. Unlike some cruise lines that allow you to use OBC before your cruise to pay for packages and services on board, Carnival and its subsidiaries only allow you to use onboard credit once youre physically on the ship. Maybe the best solution is avoiding a refund request in the first place, says Thomas, the travel advisor. For the last two weeks I have been trying to contact customer services to extend our stay in the disembarkation port. Where your holiday is protected by one of our partners' guarantees*. toggle button. When a FCC is used on a new booking, the monies will then be protected to the value of 100% of the original monies paid. Please bear with us, we have been working hard to develop the most efficient way to process the large volume of changes we are unexpectedly having to deal with and appreciate your patience. so many complaints from so many people. macsford, November 1, 2021 in Cunard Line. Carnival, Princess, and Holland America are the most popular Carnival-owned lines for North American cruisers. Or??? Information provided by various external sources. I have booked a Cunard cruise. If your Cunard booking was cancelled by us, theres no need to contact us; your FCC will automatically be applied to each individual named on the booking in the coming weeks. Only the IRS knows the status of processing your tax return, whether you owe taxes or are due a refund. no discount, no reallocation, just the spend to use onboard against product for one of their inflated priced products. However, beyond this, the transfer must meet the same requirements which have been outlined above. Deposit. or emailguestrelations@carnivalukgroup.com. Whats your favorite way to get free onboard credit on a cruise? Take that into consideration when deciding how youll use your OBC. Taxpayers should review the special instructions to validate an electronically filed 2021 tax return if their 2020 return has not been processed or they used the Non-Filers tool in 2021 to register for an advance Child Tax Credit payment or third Economic Impact Payment in 2021. As long as you own enough shares and can show proof before each sailing, youll get free money to make every cruise even more fun. If the value of your FCC payment was less than the value you have paid, then any additional monies paid will be returned as an FCC. While the IRS issues most tax refunds within 21 days of the filing season start, its possible some refunds may take longer, said IRS spokesman Robert Marvin. 89 to 64. Shareholders cruising with Cunard, Costa Cruises, Seabourn, AIDA, or P&O can also apply for free onboard credit. Send your story ideas to south.newsonline@bbc.co.uk. 17. If you have booked an ATOL protected package operated by Planet Cruise, please follow the instructions in our My Booking portal. (I hope !). Many different factors can affect the timing of a refund after the IRS receives a return. My travel agent , with decades of experience with Cunard, also tried and received no response. Hi just asking before purchasing stock is obc only available for state rooms or for all types of cabins. The claim website notes that they could be awarded up to 25% of the settlement or $181.3 million. If the value of your FCC payment was less than the value you had paid, any additional monies paid will be returned as an FCC. You would need to check with the financial institution to ensure your card can be used and to obtain the routing number and account number, which may be different from the card number. I booked Cunard for my 40th birthday.I will travel in August 2022, Southampton to NY.So far the customer service US has been a real nightmare . The Refund Credit Note can be used for no other purpose than as set out above. Three months later May 31st 1,078.00. oh cunard, our favourite- where have you gone? I have received OBC on my Princess cruise last year (2022). Please note we are only able to process refund requests via this online form. We booked directly with Cunard. 56 - 42 days. Please contact your Travel Insurance provider in the first instance. Send a missive, explaining the ongoing problems,concerns,your asks, and requesting their assistanceto, Executive.Correspondence@carnivalukgroup.com. Cheque Did you check you spam? Filling in the form should give you an almost instant automated response noting your submission Please check your booking confirmation to see how your booking is protected and who the principal provider of your holiday is. If any law, regulation or guidance issued by the UK Government, Civil Aviation Authority or ABTA requires us to change the Refund Credit Note (or these terms and conditions) in order to align it with such new measures, we reserve the right to do so. A credit card refund usually takes up to seven business days after the customer makes the request. Carnival Corporation employees likely already know that theyre not eligible for onboard credit for owning Carnival stock. You can even use direct deposit if you are still filing by paper. Unlike the way I felt two or three years ago, I have no fear that Im going to die of this thing, he said. They apologised to passengers for the late cancellation. Trying to get them to return it is proving impossible. Mrs jameson. If you make selections which are of a higher value than the value of the Refund Credit Note, all additional costs must be paid. Click here to reload the page in order to enable certain features. Theres no need to contact us; your FCC has been automatically applied to each individual named on the booking. Contracted COVID on board Queen Victoria Oct 2022. The Fine Line, absolute joke! if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[336,280],'shouldbecruising_com-large-mobile-banner-1','ezslot_9',602,'0','0'])};__ez_fad_position('div-gpt-ad-shouldbecruising_com-large-mobile-banner-1-0');UK brands: *The currency and amount of onboard credit for some cruise lines is determined by the operational currency used on any specific sailing. Your routing and account numbers can be found on the bottom of your checks, through your online banking application or by contacting your financial institution directly. For more info, please read myDisclosure Policy. From the date of booking until 91 days before departure. You can use your FCC towards your next cruise fare or contribute to a travel companions fare on your booking. After two cancelled crossings we have decided to apply for a refund instead of accepting future cruise credit as next year's dates do not suit us. His main motivation is wanting to avoid long Covid. If your cruise or holiday has not been changed you are not entitled to a Refund Credit Note. WebThese refunds are being processed up to 60 days after they receive a refund notification and will be sent by cheque. It is non-transferable. If it's related to cruising, it belongs here! Hi Victor, to answer your first question, you don't have to own the shares for a specific amount of time before submitting the form. If, for example, your refund credit note is for 2000 and 1000 of that booking total was the value of the cruise. After two cancelled crossings we have decided to apply for a refund instead of accepting future cruise credit as next year's dates do not suit us. Millions of people use them to help file and pay taxes, find information about their accounts, get answers to tax questions and get tips on filing a return. Telephone numbers and email addresses will be removed.
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