It would appear that the BBC is collecting VPN address to block. All other on demand TV and Netflix, Amazon etc works fine and internet connection is the best. Save my name, email, and website in this browser for the next time I comment. All other apps on the tv are working fine .. Netflix, itv hub etc so not the internet and its working on my iPad and on another smart TV with the same account. All menus load fine Disconnect the Ethernet cable from the laptop or gaming console for a few minutes then reconnect. The TV we had was very old and not compatible with any future plans to hook up to SkyQ. 07:16 AM 09:04 AM But no joy with iPlayer. Required fields are marked *. Unluckily it doesn't seem to have fixed the 02001 Error with iPlayer. Wait a few minutes, then select your WiFi and relaunch the iPlayer website. Jan 2, 2016 7:42 AM in response to mark.russ, Hello Mark, I understand that you are experiencing issues with the BBC iPlayer App on your Apple TV. It may no difference to BBC iPlayer. Same boat as all of you, 2017 build and it worked fine for about a month when the TV was new, now I just get the Error 02001 message. in. in, In case you haven't noticed as of 27th December 2017 there is a new USB release of firmware 1155.1, however as the text in the link still says "Upgrade File(USB type) ver 1151.1, All Windows (MULTI LANGUAGE)", it is hard to spot. I tried changing settings around and the version to Beta and the video to SD. The model of your device can be found on the back of the TV or in the device menu under Support. What To Do If Your Laptop Wont Charge: Heres How To Power It Up, How to Fix PS4 Error CE-45104-4 in 4 Simple Steps, Are Your TikTok Videos Not Playing: Heres How To Fix It, How to Fix Tinder Error 5000 in Under 5 Minutes. ps allow around an hour for the call to Samsung customer support in the first instance! The downside is that it doesn't work with the remote (expects a touchscreen). WebWe only support devices which are certified so you may experience issues with BBC iPlayer on uncertified devices. Many BBC iPlayer users have reported that the service is not downloading programs and displays error code 02001. Read about our approach to external linking. We hope this fix guide has helped you get back to binge watching your favourite programs. All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. To avoid any confusion, my TV is: UE49MU7000. I have tried every reset possible and all firmware/software is right up to date, have tweaked most tv settings, searched the internet for a solution, and have got nowhere with iPlayer and Samsung support. The code 02001 appears top right. 0 Likes Share Reply ChrisM Moderator Options 11-12-2019 Have you had any luck?? 02:16 AM They will try to fix over phone as they did with me (basically going through most of the troubleshooting suggested online and a bit more)andwhen that fails they will arrange an engineer visit to repair. Below are all the reported reasons to date. in. Even weirder, when I use https://easyfixpro.com/how-to-fix-bbc-iplayer-error-02001/#:~:text=What is the iPlayer error,BBC News and BBC Sport, https://www.bbc.co.uk/iplayer/help/known-issues, https://www.bbc.co.uk/iplayer/help/questions/smart-tv-and-games-console-issues/troubleshooting-tv-games, https://www.bbc.co.uk/iplayer/help/questions/supported-devices/lg. I found a page that listed all the Samsung TVs that were certified to work with iPlayer and it stopped at 2016. insttructions say you have to put the zip file on the USB then install, but actually you don't have to put it on the usb. I played the video successfully on the two TVs. Physical Reset Disconnect all the wires from the back of your internet modem, so that all the lights have powered off, leave the modem disconnected for 5-10 minutes. Select Update Now and then Yes if updates are discovered. View either the settings or support menu, then software updates. I bought a Fire TV stick and connected to an UK server and when I thought it was all sorted I find out that Samsung and iPlayer do not work very well.. 30-01-2019 Can just install it to usb from the file on your PC (saves 1.5gb space on your usb stick), 02-02-2020 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Furthermore, due to geographical constraints, error 02001 may occur, rendering further streaming impossible. Settings>>apps>>all apps>>sony select>>clear cache If it doesnt work try Settings>>apps>>all apps>>sony For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Copyright 1995-2023 All Rights Reserved. How can I check if BBC iPlayer is available on a particular TV? in. Below is a reliable website you can use: If you discover that your IP Address is incorrect to your location, then you should contact your internet provider as chances are they have incorrectly registered you. Toshiba devices certified for BBC iPlayer. Please bookmark this page. Looking at the BBC supported devices list, iPlayer support ended on many devices in March including my 2015 Sony 705B. Connected TV fraid not. Samsung UK say I am abroad so can't help. Both machines loaded into IPlayer no problem till 1 day ago. The devices listed have been submitted to us by If BBC iPlayer is failing or struggling to load on your connected TV, we recommend: You'll find instructions on how to update your TV's firmware and carry out a factory reset in your TVmanual, or you can contact your manufacturer's support service for further advice. I did however get the login page today which gave me hope it would start working. On the remote control, press the Menu button. TV. My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GBOne Ui 5.0,Android 13 . Also My5 gives an error message when I try to play a programme. You can now delete iPlayer by selecting it. But I still got the 02001 error. Immediately you should be able to see if the most up to date version is installed. You can manually search for the iPlayer and install it here. Suggest the o/p enters his TV in that list. Try these steps to see if they help: If youre still having trouble and you haven't been able to resolve the problem, please contact us and let us know what you've tried. 08:48 AM I too have this problem on my Q7F QLED TV. No joy here sadly. Samsung Portugal this morning say they have little/no experience with UK apps but they are going to look into possibility of sending a technician. I noticed the model was not listed on BBC iPlayer site as compatible with iPlayer. Why does this error keep appearing and how can this be resolved, I read a similar issue on this site error 02001 and have tried without success. Hi all, I've created an account to try and help you with what worked for me as I've not seen this fix on here yet. If so, disregard my post. We bought the MU6120 almost purely for watching the BBC iPlayer. WebWatch live BBC TV channels, enjoy TV programmes you missed and view exclusive content on BBC iPlayer. {4 Best} 50 Inch TV Stand Black Friday Deals And Cyber Monday Sales [2022] Upto 58% Off, {Top 4} Black Friday Deals Masticating Juicer | Cyber Monday Sales [Upto 30% Off], 3 Best Black Friday Deals On TV Stand With Fireplace 2022 | Cyber Monday [Special Sale], 4 Best Air Compressor Black Friday Deals And Cyber Monday Sales 2022 [Upto 40% Off], 5 Best Tv Stand Black Friday Deals & Cyber Monday Sales [2022] Upto 60% Discount, Advertise With Us | Sponsored Post Guidelines | Trueinfotech.com, Best 3 Dewalt Table Saw Black Friday Deals [2022] Cyber Monday Sales, Best 4 Black Friday Table Saw Deals And Cyber Monday Sales 2022 [Upto 50% Off], Top 4 Black Friday Cooler Deals And Cyber Monday Sales In 2022 [30% Discount], True Info Tech The Most Trusted Source for Technology News, Advice, Reviews, And More, [3 Easy Steps To Fix] Hulu Error Code P-EDU125 On Apple Devices. 06:03 PM However the date againstthe link is ", https://www.bbc.co.uk/iplayer/help/latest-news/samsung-02001, BBC iPlayer and BBC Sounds App not working/loading sometimes - 65" Q80T QLED 2020 Model, Samsung TV T24B750EW Iplayer and Netflix will not load. Copyright 2000-2023 M2N Limited E. & O.E. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. The iPlayer error code 02001 has been reported as appearing when users try to load any videos on iPlayer and for some users, all the BBC apps with video functionality have been compromised. Apps reportedly not working properly include BBC iPlayer, BBC News and BBC Sport. omissions and conduct of any third parties in connection with or related to your use of the site. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. Connect the USB storage device to the TV and select Support from the menu. All menus load fine but every Unfortunately there are many reasons the error message is coming up. Let's look over some the general troubleshooting to see if we can get it working for you. 1-800-MY-APPLE, or, Sales and Then you will be offered manual settings. It is usually a temporary error that number however it could be cause by all manner of things. Have you tried deleting the bbc iplayer app and then re install the app back on your Roku device again. Go to Settings and If there are no results on the page, then your model isn't listed. If that doesnt help, check to see if you have another device (possibly even already connected to your TV) that supports BBC iPlayer as an interim measure. Try upgrading your browser or try a different browser. To access the Samsung Store, click the application icon. 16-12-2017 Apple disclaims any and all liability for the acts, You are not the only one - I have the same problem with my UE55MU6500. What is the error number? Firstly disable DHCP on the router and reboot it. I have had two calls logged but been out when they called back. You can read more about TV certification on the following page: How can I check if BBC iPlayer is available on a particular TV? 02:35 PM 08-12-2017 WebToshiba devices certified for BBC iPlayer Listed below are all Toshiba devices that are certified for use with BBC iPlayer. I am having the same issue in Spain where ipalyer isnt supported. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. AVForums.com is owned and operated by M2N Limited, I am at a loss, can anyone help please, I can't be the only one with this problem? BBC iPlayer is the BBCs excellent online streaming, TV, and radio service for UK viewers. BBC iPlayer is an online media player where you can watch TV programs and films you may of missed on the BBC channels. 09:01 AM Both TV's work faultlessly on Amazon and Netflix and other services. Make a copy of the update files after extracting the archive, and make sure the USB drive is formatted as FAT32. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Then it stopped and gave error 02001. Normally after updating the firmware using a USB flash drive the error 02001 on the BBC iPlayer should disappear. There was a couple of weeks after purchase when iPlayer worked ok but not anymore and I don't know what's changed. Read about our approach to external linking. company number 03997482, registered in England and Wales. Copyright 1995-2023 All Rights Reserved. 03-02-2020 If your web browser is Safari, BBC videos still work but at a lower quality. That's it after doing this and confirmation it's all installed and working correctly I've not had the issue once. I contacted Samsung support who took control of my TV, reset apps but that didn't work. Read about our approach to external linking. WebBBC iPlayer gives error 02001 when I try to play any video, Demand5 gives error 500, All4 gives a 'something's wrong error' (no error code) and ITV Hub gives error 0x8027025a. Try clearing settings for iplayer. If that doesn't work, then you might want to contact the developer to see if they are experiencing any issues on their end. ! Netflix and the games I've tried are fine. in. Checkour. in. Have you tried asking support to log in and test the TV? Does it affect live or on-demand programmes? The first place to start is check to make sure that you are connected to the internet either ethernet or Wi-Fi. All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. Disable the VPN and operate on just a WiFi connection. Removing Unnecessary Files, Call of Duty Keeps Glitching: 5 Easy Fixes, Telegram Error This Group Cant Be Displayed: How To Fix It, Reddit Error Loading Content: A Simple Guide To Fix The Problem. No engineer required. All menus load fine but every Try to uninstall and reinstall the app. Type your device's model number into the search bar. in. All Rights Reserved. Get help with third-party apps on your Apple TVhttps://support.apple.com/en-us/HT200072Take care, Mar 28, 2016 4:02 PM in response to norm123, I recently purchased an Apple TV 4 - and on a daily bases I get a 02001 error on screen. The USB updates firmware from my version 1210 to firmware version 1230. 03-02-2019 The only requirement to use the service is that you have a British TV license. Has your BBC iPlayer stopped working? in. apparently harder to get to work on non-windows devices. You must also update the firmware on your Smart TV by following the steps outlined below. Thanks anyway, 04-02-2019 21-12-2019 It is an MU6105, great TV. 06-01-2018 I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions. Use a reputable VPN service to resolve the BBC iPlayer 02001 error on your Firestick. 11:45 AM We believe that the behaviour only occurs on a Are you repeatedly getting the error code: error 02001? All menus load fine but every And thats all theres to it. in, 28-11-2018 If you are on version 1210, then you need version 1230 from Samsung. It may not display this or other websites correctly. The BBC iPlayer team aware that some viewers are seeing a 02001 error message when attempting to watch programmes on iPlayer via a Humax/Freesat device. I just wished I had contacted them earlier and not paid heed to the BBC message which led me to believe the issue would be resolved. 06:20 PM (Smart TV, games console, streamer, set-top box, etc.) If you can update the operating system to 5.0 or above, try the BBC iPlayer app (it's available from the. Go to the APPS menu by pressing the Home button on the remote. Check to see if this solves the problem after installation. i tried to auto update from the tv menu but it said no updates available. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. in. I suggest anyone still having a problem call Samsumg customer support asap. Some BBC media players stoppedworking from October 2020. Apple may provide or recommend responses as a possible solution based on the information | 4. My family are not too happy that they couldn't watch iplayer over the Christmas holiday - thanks Samsung. Looks like no ones replied in a while. The No. The first place to start is check to make sure that you are connected to the internet either ethernet or Wi-Fi. Happy Holidays and a Happier New Year to you all. WebBBC iPlayer outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day.
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